Frequently Asked Questions

Yes. Our building is ADA compliant.

We most likely do! Our office is a Preferred Provider (PPO) for Delta Dental, Blue Cross Blue Shield, Cigna and United Healthcare.

PPO stands for Preferred Provider Organization. This is where the provider has agreed to offer services at reduced rates to members within a network. Members receive higher benefits and lower out-of-pocket costs when they utilize a provider in their network.

Regrettably, some insurance companies do not compensate dental providers adequately to cover the costs of labor and materials for procedures. This is particularly common with HMO/DMO plans, where your insurance has a predetermined network of providers for you to use.

We strive to provide accurate estimates of out-of-pocket expenses before your appointment, based on the information provided by your insurance. However, exact costs cannot be determined until a claim is processed. Here are some reasons you may have received a bill:

• You have not met your deductible.
• There is a waiting period that has not been met.
• Your plan paid less than expected for the procedure.
• The treatment was not covered by the plan.
• There was a downgrade with a procedure code, or an alternative benefit applied.
• Your benefits have been maxed. If so, you no longer have coverage until the plan renewal date.

Navigating insurance can be challenging. We will always do our best to explain your benefits. If you have additional questions, please don't hesitate to call us. Remember, your insurance plan is yours, so you are entitled to contact your insurance provider to discuss coverage and benefits. Additionally, you can request a pre-determination for any upcoming work to see how your insurance will handle the claim.

We are happy to address any inquiries you have about your insurance plan. However, with the wide variety of plans available, it's challenging for us to stay updated on all of them. We recommend that you reach out to your plan or advisor as your first step. Often, plan websites provide comprehensive details, or you can contact a representative via phone or chat for further assistance.

Currently, we do not participate as a provider for TennCare or Medicaid. Given the structure of these plans, we advise contacting the number on your insurance card to obtain a list of available providers. Once enrolled in a Medicaid plan, you are required to seek care from within its network of providers. Our office cannot accommodate fee-for-service arrangements if you choose not to use your benefits.

We can start seeing your child as early as age 2 or 3, but it really depends on their comfort level. You know your child best—if you think they might be okay sitting in the dental chair, we’re happy to give it a try. We can start with a "Happy Visit" to gently introduce them to the dental environment. If they do well, we can continue with a full appointment. If not, we can always try again in six months. We also encourage parents to bring their young children along to their own dental visits. Watching you as a "model patient" can help your child feel more at ease and make the transition to becoming a dental patient smoother.

Typically, our first appointments start at 8:00 am, and our last appointment is scheduled no later than 4:00 pm.